saurav soni
Jun 303 min read
Understanding the Consumer Journey: A Practitioner's Map From First Click to Loyal Customer
Most people think the consumer journey is a diagram. Awareness, consideration, decision, little arrows in between, done. I used to think that too until I started running real accounts and realised the journey isn't a diagram at all, it's a hundred small moments where someone either trusts you a little more or quietly drops off. This is how I actually think about it when I'm running Meta and Google accounts for clients, not the textbook version. What the consumer journey actua